SHIPPING & RETURNS BY CREWMASON

QUICK SCAN

  •  FREE SHIPPING ON ALL ORDERS
  •  NO HASSLE RETURNS 
  •  M-F 9-5 CUSTOMER SERVICE

SUMMARY

  • The Free delivery is offered to almost all countries worldwide
  • Your order will be shipped directly from our supplier in Asia. Want to know why? Check here
  • The delivery times vary per country. This depends mostly on the time it takes for customs and the local post carrier to deliver you package.
  • The delivery from our manufacturer may take 1-3 business days to dispatch.
  • Questions? We have a real people at our customer care in place to answer all your questions.
  • Our deliveries are handled by our third-party companies, this means they might ship the products one or two days later than we plan. It also means that we can’t guarantee that the products are being delivered on the day we plan.

THE NEW SCHOOL SHIPPING METHOD

Crewmason makes you enjoy world wide shipping. We ship to almost all countries worldwide. All our products have free shipping at Crewmason when your order above 30,-. The new school shipping method means that we ship directly from our warehouse to you.

Want to know why? Learn more about the new school shipping method right here: Check here

 Destination Duration
United States & Canada 5-20 days
United Kingdom, Germany, The Netherlands, Belgium, France, Luxembourg, Switzerland, Austria 6-20 days
Denmark, Sweden, Norway, Finland 8-22 days
Rest of Europe 10-25 days
Japan, China, Hong Kong, South-Korea, Singapore 10-20 days
Australia, New-Zealand 10-20 days
Rest of the World 12-25 days

 

ORDER PROCESSING

If your item is in stock, please allow 2-4 business days to process your order once payment is received and cleared. Please note during high volume sale periods or new range releases there may be minor delays – we appreciate your patience during this time! Once shipped, you will be emailed with tracking information to follow your order to its destination. Please note there is no dispatch on weekends or public holidays.

EXPRESS SHIPPING BY DHL

Want to get your package as soon as possible? If you choose the express shipping option, your order will be send in 24 hours with express shipping within business days. However, please notice that you will not receive the shipping costs back, when you return your package.

RETURNS

Crewmason accepts returns on all products for any reason. Just as long as item & packaging is returned in perfect condition. If you want to know more about our return policy, please check our page “Returns” page or just contact info@crewmason.comWe will handle your return.

TAXES & DUTIES

Customers are responsible for all applicable import duties and fees.  All orders are shipped DDU, “duties and taxes unpaid” from Asia, and we do not collect the VAT, duties and/or taxes and cannot predict what your estimated charge may be. In order to collect your package, additional charges must be paid to clear customs. As we ship to over 50 countries, some may require additional fees paid COD (Collect On Delivery). In this case the fees are paid to the local carrier. Crewmason does not collect fees and has no control over what local governments charge.

CARRIERS

The carrier that will deliver your package, will depend on your local post carrier in your Country. A few of the carriers are the following:

We provide worldwide shipping. Your packages are shipped via International Standard Post, DHL Express, Aramex, UPS Express, Fedex Express, depending on where you live.

OWNERSHIP AND RISK

To ensure fast dispatch times, once your order has been placed, we are unable to make changes or cancel your order. If you have made an error in your delivery address, please contact us immediately via email at info@crewmason.com Any delivery date or time specified by us is a best estimate only and Crewmason will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. Once shipped, Crewmason does not take responsibility of loss or damaged items during transit. In the unlikely event your order is not received within the expected delivery time frame.

How to return products?

Return policy
As a valued customer, we want you to know that we care and we promise you a great shopping experience with us. Make sure you have carefully checked your order before completing your purchase. We offer returns within 30 days of receipt with a full refund if not damaged.

If you find an error in the item(s) you received, please contact us directly and our customer service representatives will try to resolve the problem for you as quickly as possible. Returns that are damaged, soiled or altered may not be accepted and will not be reimbursed.

All returned items must be contacted before you return. Official email: info@crewmason.com

Exchange policy

If you want to exchange your item(s) for any reason, please consult the table below as a guide and contact us within 30 days of receiving your order to explain the reason for your exchange request. Exchanges will be processed upon receipt of the relevant item (s). An acknowledgement of receipt will be sent electronically after the evaluation process, stating the outcome and whether the item qualifies for exchange or refund.

Exchange/return conditions

Please refer to the following criteria as a guideline for our exchange/return policy:

General

Exchange/return accepted within 30 days of receipt.
The items may not be damaged, worn or washed.
The evaluation process may take up to 5 days after receipt.
In case of dispute, the decisions of CREWMASON about the exchange are final.
The articles must be in an unworn, saleable condition, with all original labels and packaging intact.