Frequently asked questions (FAQ)

Frequently asked questions about delivery, returns and more. To get a quick answer for your question then check this page out before contacting our support team.

SHOPPING INFORMATION

When your order is placed, you will receive an automatic confirmation email. Your order will process, and when it’s ready to leave our Distribution Center you will receive a second email with tracking information for your shipment.

The delivery is free worldwide if you order above 30,- (per order) otherwise the costs for delivery worldwide is 3,95 per order.

The delivery time depends on which country you live. Check here how it works.

Yes you can also download the invoice at your profile dashboard.

Yes we have worldwide shipping.

PAYMENT INFORMATION

Depends on which payment methods you use, normally it is instant.

You can use the wishlist function to add items which you want to buy later, so you dont have to search for the items again.

You can return your damaged products so you’ll get new ones or get a refund.

You can cancel your order if the order is not shipped yet. Otherwise it is not possible to cancel the order.

You will get a track and trace code, to follow where your package is.

GENERAL

Crewmason is based in The Netherlands, Amsterdam. However, we work with the New Skool shipping method. This means that we ship directly from our supplier in Asia. Want to know why we do this? Check here

No worries! We are directly contactable through our chat or at info@crewmason.com

For email, expect a response within 24-48 hours from our representatives. Our representatives are available Monday-Friday.

Some items are restocked every now and then. However, some of our items are very exclusive and may not be restocked after being sold out. We advise you to keep an eye on our social media pages and sign up for the newsletter to receive notifications about these restocks.

SHIPPING & ORDERING

We ship all to almost all countries for free. Please contact us at info@crewmason.com if your country isn’t available in our list. We might be able to fix something for you!

Yes our shipping is absolutely free for orders above 30,-. All the shipping estimates provided at checkout are based on average shipping times to your country. However, we want to let you know that there are multiple factors which may impact delivery times.

Due to this please allow 1-7 days extra patience for the delivery (during busy periods e.g. holidays, customs can take a bit longer). If you have any questions about your order or this process. Feel free to contact us.

Want to get your package as soon as possible? If you choose the express shipping option, we will ship(process) your order within 24 hours. However, please notice that you will not receive the shipping costs back, when you return your package.

Once your payment is finalized and your order has been processed, you will receive automatically information about your order.

Please just contact our main man Joe at info@crewmason.com. He is more than happy to update you on your order and the estimated delivery date.

We have some good news! Because we work with very close with our supplier, there is almost a zero chance that your order will have any additional fees added after you have paid for your item and it has been shipped.

However, in the extremely rare chance (mostly with wholesale orders) that this may happen, Crewmason is not responsible for any duties or taxes added to your order in the destination country, these are fully the responsibility of the buyer. If there is any issue with this. Please just contact us, we might find a solution for you.

Just contact us at info@crewmason.com and we will immediately resolve your issues.

RETURNS & REFUND

Our return guarantee entitles you to return the product for any reason. You have the right to open the package and check the contents but the product must be returned unused to us within 14 days after you received it. All original packaging, price labels etc. shall be returned with the product without having been tampered with.

Returns are accept on all items for any reason, as long as item & packaging is returned in perfect condition. You can also contact us at info@crewmason.com to arrange your return.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 14 days after receiving.

In case your order hasn’t been processed yet, it is possible to change or cancel your order. However, from the moment your order has been processed it is not able to change or cancel your order.

All orders placed during sale or discount are final and are therefore not possible to be returned.

Don’t worry if you have an item missing in your received order. To ensure you the most optimized shipping time possible, orders are occasionally shipped out separately to your doorstep.

PAYMENTS

We accept secure payment through Bancontact, Giropay, SOFORT, IDEAL, Stripe and accept all major credit and debit cards through our secure payment gateway.

Sorry, we don’t accept Western Union or bank transfers.